Griffin Residential Review

Griffin Residential Review

Best RatingsRated #8 Best Online Estate Agent

Griffin Residential Reviews

Overall Rating:


Value For Money = 9.1

Customer Support = 9.2

Reputation = 8.5


  • Sell from just £195 including VAT
  • Options to pay upfront for less money or on completion for lower risk
  • Well-designed website and plenty of add-on services


  • £195 package is essentially just a ‘DIY’ listing service
  • Hosted viewings are only available in a limited number of locations
  • You’re required to use their recommended conveyancers if you choose to ‘pay on completion’

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Hours Of Research:


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Griffin Residential Review – Their website claims they are ‘The UK’s Leading Online Estate Agency’ but who are they and are they worth considering when selling your home? Let’s find out…

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At A Glance:

Griffin Residential are an interesting proposition. They have a really nice looking website and a good range of packages to choose from. In particular, their prices catch the eye with the cheapest pacakge costing just £195.

Here’s how they perform in the most important areas:
  • Prices start from just £195 Inc VAT
  • Options to pay upfront, on completion, or a hybrid of the two
  • Offer most of the same services you’d expect from a high street agent
  • Good ratings on independent review sites such as TrustPilot and Google
  • Properties listed on all the major portals

So far so good for this Griffin Residential review then. The low prices will certainly appeal to many people and the range of packages means you only need to pay for what you actually need.

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How Much Does Griffin Residential Cost?

We’ve already mentioned the low-cost pricing but now we’re going to look at costs and packages in a little more detail. The first thing to point out is that despite the low prices, Griffin Residential IS a full service online estate agent.

What that means is that you don’t just get your property listed and then do all the hard work yourself. Instead, you get a service comparible to what you would get from any other online agent or even high street agent for that matter.

In fact, all packages come with the following (as standard):

  • Listings on Rightmove, Zoopla, OnTheMarket and more
  • Full support from team of property advisors
  • Online reporting and messaging service
  • Full valuation and memorandum of sale creation

It should be noted, however, that neither the cheapest upfront package, nor the ‘pay on completion’ package come with things like property photography, floor plans, for sale board, etc.

If these things are important to you, you will instead need to go for either the £295 upfront Platinum package or the £95 upfront + £400 on completion Platinum+ package.

For the extra cost you get full property particulars, professional photography, floor plan, and a for sale board.

Also, you should be aware that both the ‘pay on completion’ options (Gold+ and Platinum+) require that you use their recommended conveyancers. This may mean you don’t get the best value for money conveyancing.

That said, the overall prices are still favourable compared to most other online agents, though none of the packages come with hosted viewings included.

Griffin Residential Review

Griffin Residential Add-Ons:

While conducting our Griffin Residential review we looked into which extra services they offer and how much they cost. This is what we found available:

  • Virtual Tour (£90)
  • Premium Rightmove Upgrade (£60)
  • Premium Zoopla Upgrade (£60)
  • Viewing Service (Limited Areas Only) (£300)

Note that none of the above options are available in a pre-configured package so if you need any of them, there will be an extra fee regardless of which package you choose.

We always like to see an online agent offer a hosted viewings service as you can never guarantee you’ll be able to conduct all viewings yourself. While it’s great Griffin Residential offer such a service, there isn’t much to explain how it actually works and it’s a shame it’s not available Nationwide.

Also, before you add on the EPC make sure you check the EPC Register. The certificates are valid for 10 years so you may not need a new one if the property has been issued one in the last decade.

Griffin Residential Reviews From Customers:

Very, very good service. Griffin went above and beyond. Cannot praise highly enough.

Shelley via Trustpilot review

Great price, great people, always helpful, flexible and easy to deal with, I have sold one property via them within a mth and have a 2nd on with them

Kate Turner via Trustpilot review

So, Is Griffin Residential Any Good?

When you can pay as little as £195 to sell your home, you can be forgiven for assuming that you won’t get much for your money. However, our Griffin Residential review has found that actually, that doesn’t have to be the case.

Sure, if you opt for either the cheapest upfront package (£195) or the cheapest pay on completion package (£395) you’ll be doing some of the work yourself (such as uploading photographs).

However, if you want the whole shebang the Platinum and the Platinum+ packages both offer a more ‘traditional’ estate agency service for just slightly more.

Unusually for a more budget online agent, the Griffin Residential website is actually very nice and modern. That gives you confidence that they’ll be able to follow through on their promises and provide the service you hope for.

Griffin Residential TV Advert:

Negatives Of Griffin Residential:

So far, our Griffin Residential review hasn’t found any major problems that you should be overly concerned about. However, as with any agent, there are still a few negatives to watch out for.

For instance, we referred to the fact that their hosted viewings service is only available in a limited number of locations. If you wanted this service and can’t get it, that will obviously be a fairly large problem for you.

Additionally, while their reviews on sites like Google and TrustPilot are, on the whole, good, they aren’t quite as high as some of the other online estate agents out there.

That said, it should also be pointed out that several of the negative reviews appear to refer to the lettings side of the business rather than sales. Still, it does give us a few concerns.

Plus, don’t forget that the packages with ‘pay on completion’ options force you to use Griffin Residential’s recommended conveyancers. This limits your choice and may push your costs up in other areas.

Finally, we would also add that the range of packages available gives you plenty of choice, but some people may find its too much choice! It can take some getting your head around how the packages differ and what extras you get on the more expensive options (though there is a helpful comparison table on their website).

Griffin Residential Review – Summary:

So, we are now at the end of our Griffin Residential review and, you’ll probably agree, there is plenty to like about this cost-effective online estate agent.

The £195 package is pretty much a ‘DIY’ package that just gets you on the portals, but the £295 package is much more like what you would get from a normal estate agent albeit at a fraction of the cost.

The range of packages and add-ons is good and helps you ensure you only pay for what you need. That said, the lack of Nationwide coverage for their hosted viewings service may put some people off.

The available customer reviews paint a pretty good picture about the company and what they offer, though clearly there are some question marks over their lettings service.

With that in mind, if you’re looking to sell your property and want a low cost option, Griffin Residential is certainly a worthy contender for your attention.

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