Settled Estate Agent Review

Settled Estate Agent Review

Settled

8.2

Value for Money

8.2/10

Customer Support

8.4/10

Reputation

8.0/10

Pros

  • 'No, sale, no fee' pricing is one of the cheapest around
  • Website is nicely presented and very easy-to-use

Cons

  • No option to only pay upon completion
  • Some reports of 'slow' admin staff
  • Relatively low number of customer reviews around compared to competitors

Settled estate agent review – Framing themselves as an ‘everything under one roof’ online estate agent, Settled offer a low up-front payment option that makes them an interesting ‘cheaper’ option.

At A Glance:

The headline price of Settled looks pretty appealing so there’s no surprise that they are an online agent that appears to be gaining in popularity.

Here’s how they perform in the most important areas:
  • Potential to save you around £3,000 over high street agents
  • Open 24/7 with full online account management
  • 98% of homes achieve their asking price or more
  • 97% of their customers rated them as ‘Great’ or ‘Excellent’
  • Only offer a low-cost ‘pay upfront’ option

It doesn’t look too bad so far for Settled, in fact, it looks quite promising. Let’s look closer at the details…

Priced From £499
Pay before your property hits the market

Instant Valuation Tool
Quick online valuation

Open 7 Days A Week
Including evenings Mon-Thu

Is Settled The Best Agent For You?

Take our short 6 question quiz to find out which online estate agent is right for you:

How Much Does Settled Cost?

Settled offer a pay-up-front package for selling your home priced at £499. Although they used to require that you use their conveyancing service to benefit from this low cost, that’s no longer the case.

Included as standard:

  • Listings on Rightmove, Zoopla, and more
  • One-to-one support
  • Full legal service
  • Professional photos
  • Detailed floorplan
  • ‘For Sale’ board
  • Energy Performance Certificate (EPC)
  • Property description

The pay-up-front package is fairly reasonable for what you get and is comparable to most other online estate agents if not cheaper.

However, it’s a little disappointing that they no longer offer an option to pay only on completion.

This package was removed as a company spokesperson claimed ‘over 90% of customers were choosing the upfront option’.

That’s not unreasonable if true, however, we always feel it’s better to at least have the choice.

Settled Estate Agent Review

How Selling With Settled Works:

As we found during our Settled estate agent review, their process is very much like any other online estate agent.

So, the process is to first decide whether you want to use Settled or another online estate agent. Then, you can either use the online valuation tool to get an idea how much your property will sell for, or simply go ahead and sign-up to sell your home.

Following this, you’ll be able to book in for your valuation visit when photographs and a floorplan of your property will also be produced. Then, your property listing will be online in just a few days time (providing you’ve paid the upfront fee).

Once on the market, you’ll be able to manage everything from an online portal, including accepting or rejecting viewing requests. When an offer is accepted, things move over to the Settle legal team who see it through to completion.

Settled Reviews From Customers:

From start to finish good advice and prompt action on all necessary stages of our sale. Sold within a few weeks once put online and the sign up, from there a smooth sale and exchange within 2 months. Thank you Settled
Janet Clennell, on TrustPilot
Settled were very good, website excellent and good photographer. Two issues one you know your home, check out the market if we had put our house on at the price Settled suggested we would have lost 5 to 10 thousand pounds on our sale, stick to your guns. Secondly do not use an online solicitor, find a local one. The one settled recommended was dreadful, very unprofessional, and the bill was double what we were quoted on the Settled website, find a local solicitor.

So, Is Settled Any Good?

Our Settled review has found that this is an online estate agent offering a very reasonable price for people who want the lowest cost ‘full service’ estate agency and are happy to pay upfront.

The Settled website is clean and clear and the backend for managing your property sale is also very user-friendly. They have good reviews on independent review sites such as TrustPilot, albeit from a much lower number of customers than the leading online agents.

Settled On BBC The One Show:

Tip: Want to read our detailed analysis of this video? Click here.

Find out if Settled is right for you

Negatives Of Settled:

One of the main negatives of Settled previously was that they tied you into using their conveyancing service (which didn’t have the best of reviews, either).

However, we are pleased to see that that issue is now resolved as you are longer tied into using any ‘recommended’ suppliers when you sell through Settled.

That means the negatives now come down mostly to the fact they removed their ‘no sale, no fee’ payment option. While we understand their reasons, it does mean there is now less choice for those wishing to sell their home as to how much risk they wish to take.

While their customer reviews are, on the whole, excellent, there are a few negative reviews relating to the ‘admin’ side of the operation. It seems some people feel they can be a little slow to carry out the necessary tasks.

A Short History Of Settled:

Established in 2015 by brother and sister duo, Paul & Gemma Young, Settled.co.uk has received investment from entrepreneurs that include the likes of Thomas Teichman, the first investor in both notonthehighstreet.com and lastminute.com.

Undoubtedly part of this success is down to the backgrounds of both Paul and Gemma. Paul initially worked as a mortgage advisor before moving on to branding and advertising at the likes of Cadbury and Warner Bros.

Gemma spent time as an estate agent before moving to a more technology-focused career which took her far and wide, including a sting at online giants Google.

With both siblings combining experience of the property industry with more digital-age careers, it’s no real surprise that Settled has become one of the more popular online estate agents in the UK.

Settled Estate Agent Review – Summary:

We’ve nothing against Settled.co.uk. They are a reliable and reasonably-priced online estate agency offering a good, solid service.

We praise the decision to remove of their policy to tie people into using their conveyancing service.

However, we are disappointed they also removed their ‘no sale, no fee’ option. For one thing, it doesn’t give you the best impression that they are confident of selling your home.

All in all, Settled look like a fair option. We don’t believe they are the best online estate agents out there but they certainly aren’t the worst either.

Click here to sell your property with Settled

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