Value For Money = 7.6
Customer Support = 8.1
Reputation = 7.8
- Hybrid pricing means you pay a little upfront and the rest on completion
- No hidden fees or extras if you don’t use their legal team
- Reasonably good reviews on review sites such as TrustPilot
- No transparency as their fees aren’t shown on their website
- Availability and costs of add-ons are somewhat hidden
- The website contradicts itself at times making it quite confusing
easyProperty Review – As part of the easyGroup (the same company behind airline easyJet), this online estate agent has connections to one of the most recognisable brands around. But, does that translate into a better service? Let’s find out…
At A Glance:
Because of the link to easyJet, it’s natural that people will be expecting a lot from easyProperty, however, unlike the flights, this is an online estate agent that has been slow to take-off.
Here’s how they perform in the most important areas:
- Potential to save you thousands over high street agents
- Allows full management of your property listing online
- Only 88% of people rate them as ‘Great’ or ‘Excellent’ on TrustPilot
- Offers a split-fee that combines paying upfront with paying on completion
- Over 400 property professionals across England and Wales
This isn’t a particularly great start and it looks like easyProperty is going to need more than a link to easyJet to get airborne. But, let’s take a closer look…
Is easyProperty The Best Agent For You?
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How Much Does easyProperty Cost?
easyProperty offer upfront pricing and payment on completed. However, for the purpose of this review we’re going to focus on their split-fee option. The prices aren’t publically advertised which is a little disconcerting. However, the last time we checked with them the split-fee was £295 upfront, then £595 on completion. For this you’ll get:
- Professional photography
- Listings on Rightmove, Zoopla, and more
- ‘For Sale’ board
- Dedicated local expert
- Online viewing schedule
- Offer negotiation service
- Personal support through to completion
- Online platform to manage everything
Whether you like the fact that easyProperty combine two pricing models to allow you to pay a lower fee upfront, with the rest on completion depends on your point of view.
On the one hand, you could say it’s the best of both worlds and cuts your risk while still giving the company an incentive to find you a buyer.
On the other hand, you may say it’s neither one thing or the other. Those who don’t mind paying up front will end up paying £890 in total, which is more than most other online agents. Those who like the idea of only paying on completion will save money over most other online agents, but the trade-off is that there’s the risk of having to pay some money upfront.
Unfortunately, our easyProperty review found that this online agent does not list details of their add-ons on their website.
Therefore, you do not find out what is available and how much they cost until you have already begun to instruct them to sell your property. This lack of transparency is a little concerning giving most online estate agents make their add-ons and pricing very clear upfront.
On the positive side, they do make a point of mentioning that they do not charge you extra if you decide to use your own conveyancer. This cannot be said for all online estate agents.
How Selling With easyProperty Works:
easyProperty first require that you register for a valuation of your property. For this, you can choose to get an instant online valuation or have a local expert come and visit you to value your home.
Unlike some online agents, it’s not possible to instruct easyProperty until you have had them conduct a valuation which can be frustrating if you already know how much you’d like to list your property for.
Once you have had your valuation conducted, you can go ahead and instruct them to sell your home by paying the £295 upfront fee. The local agent will then get professional photographs, floorplans, and descriptions together to create a property listing. You’ll be able to view and approve the listing before it goes on to sites such as Rightmove, Zoopla, and PrimeLocation.
Once on the market, you’ll be able to manage everything from your easyProperty online portal. This includes viewing requests, feedback, and offers. Should you receive an offer, you can ask the easyProperty team to negotiate the best price for you and then take care of the sales progression through until completion.
easyProperty Reviews From Customers:
Can’t beat this. Quick, friendly and efficient. House went on the market the same day the agent measured and took photos. She did everything for me. First person to view put in an offer very close to asking price.Liz Lipman via Trustpilot review
Very helpful, particularly, Kelly. No trouble to update photos and info on our behalf. Initially some revised info was missed off but it was easy enough to email and sort out.Mrs L Maley via Trustpilot review
So, Is easyProperty Any Good?
Without a doubt, the fact that easyProperty offer a hybrid between paying a low fee upfront and only paying on completion will be a big benefit to some people. It helps both reduce the cost and lower the risk at the same time. It’s a kind of best of both worlds approach.
We’ve also found that they have some good reviews online, being rated as ‘Great’ (4 out 5) on TrustPilot at the time of writing this easyProperty review. While this is promising, it’s not as high as many other online agents who are achieving the holy grail 5 out of 5, excellent rating.
Another very positive aspect of easyProperty is that they do not charge you extra should you decide not to use their conveyancing partners. This is something we’d like all online agents to adopt as many use this as a way to add on hidden fees.
Negatives Of easyProperty:
The positive of their hybrid pricing structure is also a potential negative, depending on your point of view. For us, paying both upfront AND on completion is neither one thing or the other. That said, they do now offer both standalone pay upfront and pay on completion options, but this leads us to another problem.
There is a clear lack of transparency. Their website doesn’t show how much they charge in fees, let alone for add-on services. That means if you know you’ll want a hosted viewings package, you would have to contact easyProperty first to make sure they offer it at a fair price.
Their website is also a little confusing at times. There are links and information that do not quite tie in with their offering, it’s probably due to them changing their packages in the past and not updating their website to reflect the changes. For example, their FAQs talk about a £1,500 package which isn’t mentioned anywhere else. This lack of attention to detail is concerning.
A Short History Of easyProperty:
As we mentioned earlier in our easyProperty review, if the brand name seems familiar, it’s because easyProperty is part of the easyGroup. That’s the same group as owns easyJet and several other ‘easy’ themed brands.
The easyGroup was founded in 1998 by Sir Stelios Haji-Ioannou, a British Cypriot entrepreneur, to facilitate the expansion of the ‘easy’ brand following the successful launch of easyJet in 1995.
easyProperty is one of the latest additions to the group having launched in 2014 with a heavy focus on residential lettings. However, more recently, the brand has aggressively tacked the residential sales market.
At the time of writing, easyProperty can regularly be seen advertising on TV alongside popular property-themed programmes.
In 2017, easyProperty merged with GPEA, which includes The Guild of Professional Estate Agents and Fine & Country. Shortly after this merger, the company relaunched with a new management team and nearly 400 local property professionals across the UK.
easyProperty Review – Summary:
Our easyProperty review has found that this is an online estate agent that’s part of the very famous easyGroup of companies that include easyJet. However, how attractive it is an option to sell your property will depend on your point of view.
If you like the idea of paying a little now, then the bulk of the fee only on completion of the sale of your property, it’s not a bad choice. After all, easyProperty doesn’t charge you extra if you don’t use their legal team which can’t be said for all online agents.
However, by taking this option, you will be paying more than you would with most other online agents if you pay entirely upfront. Add in the fact that they seem to hide away their pricing and their website is sometimes confusing and you can see why we have given them the rating we have.
For this reason, we feel there are better options out there for most people, as can be seen in our online estate agent comparison table.
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