As their website claims, Foxtons are ‘London’s Estate Agent’ using a combination of local knowledge and ‘cutting-edge technology’ to deliver their service. But how does it stack up? Find out in our Foxtons review…
At A Glance:
Foxtons have over 60 offices and claim to be the largest estate agent in London. In fact, despite only having offices in and around London, they are one of the largest estate agents in the UK.
That means you’re entitled to expect a pretty good all-round service, but do they deliver?
Here’s how they perform in the most important areas:
- Offer both sales & lettings
- Provide extra services such as conveyancing & mortgages
- Tend to charge fairly high fees
- Mixed reviews on AllAgents, Excellent reviews on Trustpilot
- Properties listed on all the major portals
So, the high prices are a negative but perhaps not unexpected. After all, as the largest estate agent you would expect you may have to pay a bit more for a recognised brand.
Is Foxtons The Best Estate Agent In Your Area?
Answer four simple questions about your home below to get instant recommendations on the best performing estate agents near you:
Foxtons Reviews From Customers
There are lots of reviews of Foxtons estate agency and the various branches to be found online. Below we are showcasing just a small selection of the ones found on their Trustpilot page.
Great service. Very professional and I can’t recommend them highly enough. Continually kept us updated and we sold our flat in London from Australia withon10 weeks. Don’t bother wasting time with other agents!Miss Marie Griffith via Trustpilot
Really great service from Foxtons Putney Branch. Gustavo was very professional, helpful and always kept me up to date on the progress of my property sale.Jules Hale via Trustpilot
David Law and Vicky at the Battersea Office – Lavender Hill were extremely helpful and vigilant in getting the job done with the sale of out flat. Highly recommend!!N, Azraq via Trustpilot
Best-Rated Foxtons Branches
Of course, the Foxtons reviews above are for a selection of different branches. The exact performance of your local branch may differ to those discussed above.
That’s why it’s important to try and find out more about how your nearest branch performs. Remember, Foxtons have over 60 branches so your closest one may be nearer than you realise.
By looking at the reviews of individual Foxtons offices, we have selected the following branches as the best performing ones:
- Crouch End
- Temple Fortune
For all of the local offices listed above we were able to find multiple 5-star reviews and very few, if any, reviews that were below 5-stars. Therefore, we would feel confident that these are amongst the best Foxtons estate agent branches around.
Worst-Rated Foxtons Branches
As with any estate agent that has multiple branches, some are likely to perform better than others. The list below identifies which offices are potentially not offering the same level of service the best-rated branches are:
- London Bridge
- South Kensington
- West End London
All of the offices listed above have multiple 1 or 2-star reviews and very few, if any, 4 or 5-star reviews. Therefore, we advise caution before considering using Foxtons if your local office is named above.
If your local office hasn’t made either the best or worst list then either there isn’t enough information available or your office is an average performing Foxtons estate agent.
Foxtons Estate Agency – A Short History
Looking at Foxtons reviews is a great way to judge the likely experience you’ll get if you use the firm to sell your house. However, it can also be useful to know more about the company you’re dealing with.
Foxtons is an estate agent that’s been listed on the London Stock Exchange since August 2013. Formed in 1981 by Jon Hunt, it was initially a two-person estate agency.
However, it has now grown to in excess of 60 branches across London and a combined turnover of £111.5 million in 2018.
It hasn’t been without its controversies though. In 2006 the BBC ran an undercover report that showed some Foxtons employees were deliberately overvaluing properties and even faking signatures on documents!
The, in 2013, the BBC were back again, this time with their Watchdog programme. In this, they claimed Foxtons were forcing tenants to use Spark Energy as their utility provider. The company were then receiving a commission for each new customer they ‘referred’.
Foxtons Reviews – Our Verdict
It’s clear to us that Foxtons is a bit of a mixed bag. There are some incredibly positive Foxtons reviews for many of their different branches. In fact, the reviews on Trustpilot are almost exclusively positive 4 or 5-stars.
However, when you look elsewhere you start to see more and more negative Foxtons reviews. In fact, some branches seem to have tens of 1 or 2-star reviews and almost no positive ones.
That suggests that while Foxtons as a brand has a good reputation, there are distinct differences in the level of service you receive from different branches.
For that reason, unless your local brand is one of the highly-rated ones, you may be better looking around for other options.