Value For Money = 9.5
Customer Support = 9.3
Reputation = 8.9
- Incredibly cheap, even for online estate agents
- Most add-on services are reasonably priced
- Customer support open 24 hours a day, 7 days a week
- Budget price means some buyers may take you less seriously
- Some essentials not included in cheapest package
- Initial valuation not based on a home visit so may lack accuracy
Doorsteps Review – As one of the newest online estate agents to hit the market, Doorsteps.co.uk are quickly gaining market share thanks to their incredibly low fees starting at just £99. But, is that price just too good to be true? We delve a little deeper into what’s on offer…
At A Glance:
If price is one of the biggest motivators behind why you’re considering an online estate agent, Doorsteps is sure to seem very tempting charging only £99 for the basic package.
Here’s how they perform in the most important areas:
- Potential to save you thousands over high street agents
- Open 24/7 with full online account management
- The average customer gets 99% of their asking price
- 97% of their customers rated them as ‘Great’ or ‘Excellent’
- The average property agrees a sale in 20 days
They may have a budget price but, so far, it appears that Doorsteps do not offer a budget service. However, let’s look at whether there’s a catch…
How Much Does Doorsteps Cost?
Doorsteps offer four different packages priced at £99, £199, £599 and £999. Each of these packages contain the following services as standard:
- Listings on Rightmove, Zoopla, and more
- Dedicated account manager
- Offer negotiation service
- Personal support through to completion
In addition to the above, all packages apart from the cheapest one come with professional photographs, a 3D floorplan, and a full property description written for you.
The two most expensive packages priced at £499 and £999 respectively also come with featured listing upgrades on Rightmove and Zoopla and a ‘For Sale’ board.
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What do you get extra with the £999 package? Hosted viewings. Essentially it’s the same package as the £599 but you’re paying an extra £300 for hosted viewings.
It’s worth keeping in mind that the headline £99 package is very basic. You’ll need to take your own photographs and write your own property description if you go with this option.
As Doorsteps are so cheap already, they don’t tend to issue coupons, however, when they do you’ll find them listed on our Doorsteps voucher code page.
At the time of conducting our Doorsteps review, the following upgrades were available:
- ‘For Sale’ sign (£60)
- Energy Performance Certificate (£72)
- Rightmove Premium Listing Upgrade (£84)
- Rightmove Featured Listing (£200-£400)
- Zoopla Premium Listing Upgrade (£50)
- Unlimited Hosted Viewings (£400)
The above prices were all correct at the time of writing but we advise you check the Doorsteps website for the latest pricing and available add-ons. Keep in mind that the more expensive packages already include some of the above add-ons.
Overall the add-ons at Doorsteps.co.uk are fairly reasonably priced. The hosted viewings are a touch high compared to other online agents but it’s certainly not the case that they lure you in with cheap headline prices then overcharge for the add-ons. Keep in mind that your property may still have an active Energy Performance Certificate, make sure you check the EPC Register before buying that add-on.
How Selling With Doorsteps Works:
The sales process when using Doorsteps is very similar to when you use any other online estate agent. Perhaps the biggest difference is that the process doesn’t start with a face-to-face valuation.
Instead, you submit your details and the Doorsteps team create a property report and online valuation for you. If you then decide to go ahead by paying for your chosen package, they can arrange for a verification visit to ensure they are selling your property at a fair price.
Photographs and measurements will only be taken if you go for a higher value package rather than the cheapest one. But, once they have been done (either by yourself or the agent), your property listing will be created and added to all the usual property portals including Rightmove and Zoopla.
From there, you will be hosting the viewings yourself unless you have chosen the hosted viewings package. Once an offer comes in, the Doorsteps team can help negotiate it and then handle the sales progression just like a normal estate agent!
Doorsteps Reviews From Customers:
Absolutely wonderful and extremely fast service. Within hours I was online and got viewings booked by the evening. Clear communication and all the staff are very helpful all the way. Thank youRobert S via 5-star Trustpilot review
Fantastic service at a fantastic price. Everyone I dealt with at Doorsteps were so helpful and all viewings went smoothly. Sold the property within two weeks and only two days of viewings. I would use Doorsteps again and would recommend to friends and family.Anne via 5-star Trustpilot review
So, Is Doorsteps Any Good?
Our Doorsteps review has found that while there are a few things to be aware of with the cheap ‘£99 all in’ package (such as a lack of professional photographs), overall they really do seem to deliver an excellent service at a very reasonable cost.
Even if you assume that for most people, the £99 option simply won’t be enough, the middle package is only £199 and covers most of the things you might expect from a good online agent.
The fact they are open 24/7 is a real plus point as you would be forgiven for thinking the customer support would be limited given the low prices, but that’s really not the case.
Doorsteps CEO On ITV’s This Morning:
Negatives Of Doorsteps:
The main benefit of Doorsteps, the low price, is also a potential negative. There’s the possibility that buyers will see your decision to use a ‘cheap’ estate agent as a lack of commitment to sell.
There’s also the fact that Doorsteps are incredibly cheap, even for online estate agents, which raises the question of how sustainable their pricing is. Whether this will end with financial difficulties or them having to raise their prices is yet to be seen, but it’s certainly a concern.
The other major negative is that they claim to do everything for you, but that’s only really true if you take the more expensive package and add on the hosted viewings. The price then really isn’t that much different to other online agents.
A Short History Of Doorsteps:
The back story of how Doorsteps.co.uk came about is quite incredible. It was founded as recently as 2016 by then 17-year-old Akshay Ruparelia who was actually still at sixth-form at the time.
His inspiration for setting up an online estate agent came after reading a biography of Ryanair founder, Michael O’Leary.
Realising estate agents were charging too much and delivering too little, Akshay was able to borrow £7,000 from family members in order to set up the Doorsteps website.
Having seen some early success, an additional £400,000 investment was raised on a crowd-funding website and Doorsteps is now thought to be worth in excess of £12m. This is because it has grown to be one of the largest online estate agents in the country, despite its relatively new entry to the market.
Doorsteps Review – Summary:
Overall, our Doorsteps review has found that this is an online estate agent that delivers on providing a good service at a very low price. You’ll need to be aware that the £99 package doesn’t give you some key things you’ll need, but the other packages do and are still reasonably priced.
There are some question marks over whether the packages are too cheap to be sustainable and how potential buyers might view your decision to use such a low-cost agent. However, the savings you make mean it may still be worth the risk.
The customer support being available 24/7 is a really good thing. So, if you are looking for a cheap way to get your property on to the likes of Rightmove and Zoopla, Doorsteps.co.uk appear to deliver.
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