99Home Review – Self-proclaimed as ‘the UK’s fastest growing estate agent’ and with sales packages starting from just £99, are 99Home a genuine contender to the bigger, more recognisable online estate agents out there?
At A Glance:
What will probably jump out to you the most is the low-cost nature of 99Home. The 99 in their brand comes from the fact that’s also the cost of their cheapest package. That means they can be considered as more of a ‘budget’ online agent.
Here’s how they perform in the most important areas:
- Potential to save you money, even over other online agents
- Offer free instant property valuations
- Offer a range of different packages that suit all sizes of budget
- Have a perfect 100% 5-star rating on independent review site TrustPilot
- Offer both up-front and on completion payment options
So far, things look promising then. They might not be as recognisable a brand as some, but at a glance, 99Home look to have all bases covered. Let’s look at a few elements a littler closer…
Priced From £99
Options to pay up-front or on completion
Free Online Valuations
Quick online valuation plus verification visit
Support via telephone or email with fast response times
Is 99Home The Best Agent For You?
Take our short 5 question quiz to find out which online estate agent is right for you:
How Much Does 99Home Cost?
Bare with us here because this is where things can get a little confusing. 99Home offer a range of different packages from £99 through to £999. They are designed so that you only need to pay for what you need.
The downside of that is that it can initially appear a little confusing, especially as the more expensive packages combine both an up-front fee and payment on completion.
However, let’s start with what you get as standard on all paid packages:
- Listings on Rightmove, Zoopla, and more
- Dedicated account manager
- Online viewing arrangement tool
- Enquiry SMS and Email alerts
In addition to the above, all packages contain a number of other extras such as the weekly performance updates, viewing feedback, and the option to add on conveyancing.
The cheapest £99 package (Use code: PRS5 to save 5%) is essentially just a great way to get your property on the market with the ‘bare bones’ that you’d get from a high street agent. However, it’s also missing some key elements such as a sales progression service, property photography, offer negotiation, and a physical ‘for sale’ board.
Although can all be added on for an additional fee, if you want more than one of these ‘extras’, you’d be better off going for one of the higher priced packages.
The ‘Combo’ package, for instance, costs £99 up-front and then £400 on completion (Use code: PRS10 to save 10%). For this you get all of the services we just mentioned included as standard.
If you want
As an alternative, there is also a true ‘No sale, No Fee’ package available for £799 (use code: PRNSNF5 to save 5%). This is essentially the same as the ‘High Street’ package we just discussed but requires no up-front payment whatsoever. Be aware though, you don’t get the 8 accompanied viewings with this version.
Beyond the extras you can get by upgrading your sales package, our 99Home review has found the following add-ons available for all packages:
- Virtual Tour (£120)
- Energy Performance Certificate (£79)
- Rightmove Premium Listing Upgrade (£75)
- Rightmove Featured Listing (£200 per month)
These aren’t all of the available upgrades as the premise of 99Home is very much that you can build a package that’s got everything you want and nothing you don’t need.
That means you can choose your base package then add on virtually any of the individual services that are in the other packages for an additional fee.
Do keep in mind that your property may still have an active Energy Performance Certificate, make sure you check the EPC Register before buying that add-on.
How Selling With 99Home Works:
Selling a property with 99Home isn’t drastically different to selling via a traditional estate agent. However, you should expect to have to do a little more of the work yourself, especially on the cheaper packages.
In short, your first step will be to use their site to get an instant online valuation. Then, if you’re going for the cheapest £99 package you’ll need to arrange your own property photos, etc. After that, you can sign-up on their site.
They’ll then send a local property agent around to confirm what you’ve said about your property is true and that the valuation is accurate.
After that visit, 99Home will get your property listed on the major property portals such as Rightmove and Zoopla. Any enquiries about your property will be vetted before being passed to you via the 99Home portal, email and SMS.
Unless you’ve chosen the hosted viewings, you’ll be expected to conduct viewings with interest buyers yourself. When an offer comes in, you’ll need to negotiate it yourself on the £99 package, or 99Home will do it for you on the more expensive packages.
Finally, once an offer is accepted, you’ll either handle the sales progression yourself, or 99Home will do that for you depending on your choice of sales package.
99Home Reviews From Customers:
So, Is 99Home Any Good?
Let’s be honest, the main premise of 99Home is that they are cheap. You simply don’t get much better than being able to sell your home for under £100.
However, what’s pleasantly surprising is that 99Home are no one-trick pony. They offer a number of services that are comparable to those offered by high street estate agents.
The way you can customise your packages means that you only have to pay for what you need, giving you true flexibility.
Add to that their overwhelmingly ‘Excellent’ reviews on TrustPilot and this looks like the makings of a very good online estate agent.
99Home TV Advert:
Negatives Of 99Home:
While the flexibility of building your ‘perfect’ sales package is a definite plus point, it can overcomplicate things a little. There are so many different options at different prices that it can soon start to get confusing. That’s the price you pay for making things so customisable.T
Things are a little confusing over whether the ‘no sale no fee’ options require an upfront payment. The website states that the high street package requires a £99 up-front payment and then £900 on completion. However, there is also a note that if you don’t want to pay anything at all up-front you can contact them as they can do that too.
The fact the website doesn’t make clear exactly what this option is is a little strange. That does make you wonder if they are deliberately hiding it.
To be fair, that’s probably a little harsh as, overall, we didn’t expect much from 99Home but have been pleasantly surprised. We just hope a website redesign is on the way soon!
99Home Review – Summary:
Overall, our 99Home has found that this seemingly ‘cheap’ online estate agent actually has plenty going for it.
There’s a high degree of flexibility in the way you build your packages that allow you to cherry pick the services you need and not pay for the ones you don’t. Sure, this adds a degree of complication but we’d probably rather have those options than go without.
They are also an agent with a perfect 100% success rate when it comes to 5-star ratings on TrustPilot. Admittedly this is still from a relatively low number of people compared to the better-known agents but it’s still impressive none-the-less.
Overall then, there’s a lot to like about 99Home and they remain a very solid option for anyone considering selling. If they could just improve their website and find a way of simplifying their offering they could be true contenders to the largest agents out there.